We are not Binance support. Never send photographs of documents, address proofs, your account email, phone number, a verification code, a recovery phrase, or a screenshot with account details in it. We have no access to your account and no business holding any of that. If it arrives, it gets deleted and you get told so.
This site is written by a small desk and the same people read the post. One glance at the table below will often save a round trip.
| Worth writing about | A fact we got wrong; a screenshot that no longer matches the live page; a missing step; a broken link; layout falling apart on your phone. Also: a verification situation you would like covered that isn’t yet, and permission to quote or republish. |
|---|---|
| Nothing we can do | An account restriction, a withdrawal that hasn’t landed, a request to have a rejected verification pushed through, recovering your login, or the status of a ticket or appeal. Only the platform can see any of that, and we have no channel to chase it for you. |
Anything to do with your own account
There is exactly one route: open support or the help centre from inside your own logged-in Binance session. Do not go looking for a “live agent” through a third-party page in the search results — that is the most impersonated thing in this whole subject. We will never write to you first, message you, or approach you on any social platform in this site’s name.
If something signed ZHINVO or Zhinvo arrives as a direct message, a group invitation or a quote for getting you verified, it is not us. Treat it as fraud, and if you want to know why these offers always end the same way, the sheet on verified accounts for sale goes through it.
Reporting an error, quickly
Three things make a correction fast: the address of the page, the exact sentence you are looking at, and what you believe it should say — with a link to the official page if you have one. Once verified we fix it and log it on corrections. If the mistake was ours, that entry says what the old wording was, rather than quietly replacing it.
How fast a reply comes
A person reads this, not a queue system. Usually a reply comes when it is read; in a busy week that can be several days. Anything that needs a fact checked takes longer, because the official page has to be opened first. Silence means not finished, not ignored.
Advertising, link exchanges, ghostwriting and offers to buy space on the site get no reply.
The address once more: [email protected]. How the sheets are put together is on how we write; the commercial side is on the referral disclosure.